Heritage of Bel-Air Recognized for Improving Quality Care

Heritage of Bel-Air in Norfolk has been recognized by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) for its achievements through the Quality Initiative Recognition Program, which honors member facilities for their individual work in achieving AHCA/NCAL Quality Initiative goals. Heritage of Bel-Air met or exceeded five of the eight goals.

“The entire team at Heritage of Bel-Air is honored to be recognized for this incredible achievement,” said Katie Frederick, Administrator of Heritage of Bel-Air. “We are proud to improve care for our patients and residents. Our commitment to quality will continue.”

Specifically, Heritage of Bel-Air accomplished goals in areas including reduction in all of the following:  Use of anti-psychotics, rehospitalizations, employee turnover, and long stay hospitalizations.  The goal of achieving customer satisfaction was also achieved.

“This achievement overall represents not only improvement on a set of quality measures in these centers but also significant improvements in outcomes among the elderly they serve, such as fewer hospitalizations, more discharges back to the community and stopping the use of antipsychotics that can be harmful,” said Dr. David Gifford, AHCA/NCAL Senior Vice President of Quality and Regulatory Affairs. “We applaud these organizations for making a difference in the lives of their patients and residents.”

The Quality Initiative was launched in 2012 by AHCA/NCAL as a national e­ffort to build upon the existing work of the long term and post-acute care profession. The Initiative aims to further improve quality of care in skilled nursing centers and assisted living communities by challenging members with specific, measurable targets.

ABOUT AHCA/NCAL
The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) represent more than 13,500 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers and homes for individuals with intellectual and developmental disabilities. By delivering solutions for quality care, AHCA/NCAL aims to improve the lives of the millions of frail, elderly and individuals with disabilities who receive long term or post-acute care in our member facilities each day. For more information, please visit www.ahca.org or www.ncal.org.